Troubleshooting Direct Drive
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Opener does not operate from either wall station or transmitter:
Opener does not close:
Opener does not operate from wall station:
Opener does not operate from transmitter:
Door reverses for no apparent reason:
Power head lights do not stop blinking:
Opener does not operate from either wall station or transmitter:
- No power. Check if “Status” LED on power head is turned on
- Make sure the slide in part with connection terminal is in the back of the c-rail facing down
- Disconnect power. Remove power head cover. Check terminal/ wires: 7-brown, 8-blue, 9+10-red, 11+12-black
- Plug in the opener. There may be a light switch that turns the outlet "On" make sure that it is turned on
- Are all locks on the door disengaged?
- Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions
- The garage door spring may be broken
- Engage motor carriage by pulling red rope on motor carriage
Opener does not close:
- Check if “Safety” LED on power head is turned on.
- If yes:
- Photo sensor wires are in wrong terminal. Should be in 5 + 6 on power head. LED on photo eyes have to be solid.
- Wire is maybe damaged
- Photo sensors are not properly aligned or leveled
- Open motor carriage and check that all wires are connected and not loose
Opener does not operate from wall station:
- Are wiring connections correct? Check wall control wiring
- Is wall station push button lit? If not, disconnect wires from wall control and momentarily touch them together.
- If opener runs, replace wall control
- If openers does not run, check wiring connections at the power head, check wire for breaks under staples
Opener does not operate from transmitter:
- Is the wall station LED turned on? Turn off the vacation mode by holding down the lock button until the red LED turns green
- Does the transmitter indicator light up when the transmitter button is pressed? If not, replace battery
- Has the opener learned the code of the transmitter?
- Press learn button on power head once (Radio LED solid) and
- Press desired transmitter button
Door reverses for no apparent reason:
- Is something obstructing the door?
- Pull emergency release handle and open door manually
- Clear ice or snow from garage floor area where garage door closes
- Press and hold the “Reset” button on power head until “Status” LED stops blinking
- If door reverses from fully closed position, readj ust the front limit stop. Opener might not reach the limit switch
Power head lights do not stop blinking:
- Complete learning cycles. Open and close the door two times to finish the force learning process