Troubleshooting Direct Drive

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​Opener does not operate from either wall station or transmitter:
  • No power. Check if “Status” LED on power head is turned on
  • Make sure the slide in part with connection terminal is in the back of the c-rail facing down
  • Disconnect power. Remove power head cover. Check terminal/ wires: 7-brown, 8-blue, 9+10-red, 11+12-black
  • Plug in the opener. There may be a light switch that turns the outlet "On" make sure that it is turned on
  • Are all locks on the door disengaged?
  • Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions
  • The garage door spring may be broken
  • Engage motor carriage by pulling red rope on motor carriage

Opener does not close:
  • Check if “Safety” LED on power head is turned on.  
  • If yes:
  1. Photo sensor wires are in wrong terminal. Should be in 5 + 6 on power head. LED on photo eyes have to be solid.
  2. Wire is maybe damaged
  3. Photo sensors are not properly aligned or leveled
  4. Open motor carriage and check that all wires are connected and not loose

Opener does not operate from wall station:
  • Are wiring connections correct? Check wall control wiring
  • Is wall station push button lit? If not, disconnect wires from wall control and momentarily touch them together. 
  1. If opener runs, replace wall control
  2. If openers does not run, check wiring connections at the power head, check wire for breaks under staples

Opener does not operate from transmitter:
  • Is the wall station LED turned on? Turn off the vacation mode by holding down the lock button until the red LED turns green
  • Does the transmitter indicator light up when the transmitter button is pressed? If not, replace battery
  • Has the opener learned the code of the transmitter?
  1. Press learn button on power head once (Radio LED solid) and
  2. Press desired transmitter button

Door reverses for no apparent reason:
  • Is something obstructing the door?
  • Pull emergency release handle and open door manually
  • Clear ice or snow from garage floor area where garage door closes
  • Press and hold the “Reset” button on power head until “Status” LED stops blinking
  • If door reverses from fully closed position, readj ust the front limit stop. Opener might not reach the limit switch

Power head lights do not stop blinking:
  • Complete learning cycles. Open and close the door​ two times to finish the force learning process